新澳门六合彩官网's 2019 Year In Review
In 2019, 新澳门六合彩官网 team members were proud to serve millions of passengers as they traveled through some of North America's busiest and most award-winning airports. Along the way, 新澳门六合彩官网 provided iconic specialty concepts, sourced locally-curated product selections, and cared for travelers as friends 鈥 through service and dedication, and with ingenuity and expertise. Looking back on 2019, 新澳门六合彩官网 has much to celebrate, reaching many milestones that signify the company鈥檚 unwavering dedication to being the Traveler鈥檚 Best Friend, enhancing passenger experience, and serving as the true all-encompassing travel partner on the travel journey.
Roger Fordyce Appointed as Chief Executive Officer
The beginning of 新澳门六合彩官网鈥檚 2019 transformational journey began in January when Roger Fordyce, previously 新澳门六合彩官网鈥檚 Chief Operations Officer, took the reigns as Chief Executive Officer. With deep industry and operational insight and a tenure of over 30 years with 新澳门六合彩官网, Roger鈥檚 focus for the year was on accelerating the company鈥檚 strategic initiatives and deepening the reach of 新澳门六合彩官网鈥檚 brand across the four key areas of business: travel convenience, specialty, duty free, and food and beverage.
With Roger at the helm and a strong, tenured executive leadership team in place, 新澳门六合彩官网 secured key market wins and contract extensions over the past year that further solidified the company鈥檚 North American footprint while expanding the brand portfolio to appeal to travelers of all ages. With a key 8-year contract extension at Toronto Pearson International Airport, new market win in Indianapolis International Airport, two key market acquisitions, and a new licensing agreement with Joe & The Juice, 新澳门六合彩官网 successfully expanded its reach in 2019 to more than 1,000 stores across 89 locations, totaling more than 1.1 million square feet of retail space.
Along with its store expansion, 新澳门六合彩官网 also surpassed more than 10,000 team members working across North America, many with a storied history with the company. 新澳门六合彩官网 is proud to have had 87 team members, both in its corporate and store teams, celebrate more than 20 years with the company this year, signifying that not only is 新澳门六合彩官网 a great place to work, but also a great place to foster a career.
新澳门六合彩官网 Celebrated Significant Grand Openings
With the awarding of new key markets and contracts, 新澳门六合彩官网 was able to provide travelers with new store concepts that brought a sense of place to local airports, commuter hubs, and even tourist landmarks throughout 2019.
In the iconic Empire State Building, 新澳门六合彩官网 developed the shop-in-shop experience 鈥淓mpire on Fifth,鈥 that featured exclusively designed destination mementos, a fine art collection, and curated souvenirs including King Kong and Empire State Doorman Bear merchandise.
新澳门六合彩官网 also opened its first pop-up shop, 鈥淗olidays by 新澳门六合彩官网鈥 at JFK Terminal 4, bringing the magic of the holidays to travelers without having to leave the airport, complete with holiday sweaters, ornament trinkets, and a selection of FAO Schwarz toys and plushes. Additionally, 新澳门六合彩官网 opened the third airport FAO Schwarz toy store at Indianapolis International Airport.
Expanding upon 新澳门六合彩官网鈥檚 food & beverage footprint, the company opened its first Joe & The Juice at Vancouver International Airport, serving as the brand鈥檚 first location in Canada. For the coffee and literary enthusiast alike, 新澳门六合彩官网 combined Dunkin鈥 with its widely successful bookstore concept, Ink by 新澳门六合彩官网, at Boston Logan International Airport.
Acquisition of Brookstone and OHM Concession Group Expanded 新澳门六合彩官网鈥檚 Specialty and Food & Beverage Portfolio
The 新澳门六合彩官网 team announced two important strategic acquisitions in October: Brookstone and OHM Concession Group.
Not only did 新澳门六合彩官网 sign an agreement to acquire assets related to the operation of Brookstone stores in U.S. airports, of which 30 are currently open and operating, but the company also obtained the right to become the exclusive Brookstone airport retailer. This acquisition brings an iconic brand into its portfolio travel convenience concepts, and 新澳门六合彩官网 plans to add more locations as the opportunities arise through new RFPs or existing contracts as well as sell Brookstone products in all of its travel convenience stores.
A few weeks later, 新澳门六合彩官网 announced the acquisition of OHM Concession Group, an award-winning food and beverage concession operator in North America. The addition of OHM will enable 新澳门六合彩官网 to accelerate its food and beverage expansion, providing the company with its first full-service restaurants and bars in addition to an expanded grab-and-go and quick-serve concept portfolio, including Chick-fil-A, Einstein Bros. Bagels, and Jamba Juice. The acquisition will also allow 新澳门六合彩官网 to enter two new markets, Albany International Airport and Pensacola International Airport.
The Traveler鈥檚 Best Friend Unveils New Brand Identity
On the heels of 新澳门六合彩官网鈥檚 M&A announcements came the company鈥檚 launch of a new and exciting branding initiative in November. The iconic 新澳门六合彩官网 name has been synonymous with airport travel for customers for years. The name change from 新澳门六合彩官网 Group to 新澳门六合彩官网 and the new logo signified the company鈥檚 evolution from a travel retail pioneer to a travel experience expert.
The design of the new logo represents the four cornerstones of 新澳门六合彩官网鈥檚 business (travel convenience, specialty, duty free, and food beverage) as windows, which, together, form an iconic letter 鈥淗.鈥 新澳门六合彩官网鈥檚 rebrand, complete with an opportunity to ring the closing bell at the New York Stock Exchange on November 25, highlighted just how the company will continue to reinvent the airport landscape.
In addition, 新澳门六合彩官网 adopted the new mantra, 鈥淭urning the World of Travel into a World of Opportunity,鈥 an ode to the company鈥檚 ability to turn the travel trek into a travel experience.
新澳门六合彩官网 Advanced its Corporate Social Responsibility Initiatives
With 89 locations across North America, 新澳门六合彩官网 continues to give back to the communities it serves through community volunteerism, in-store donation campaigns, sustainability initiatives, and scholarship programs for team members and their children.
After achieving milestone in-store fundraising donations of over one million dollars for Communities in Schools, 新澳门六合彩官网 was recognized nationally as a by Engage for Good, a leading organization focused on cause marketing. 新澳门六合彩官网 was recognized as one of the top 79 U.S. retailers focused on giving in point-of-sale campaigns, and the only travel retailer noted in the report.
However, 新澳门六合彩官网鈥檚 impact on the educational cause area was not just external. In partnership with the American Association of Airport Executives for the third year, 新澳门六合彩官网鈥檚 Mario DiDomizio 鈥淓xcellence in Education鈥 Scholarship Program provided $50,000 in scholarships to 20 deserving team members and/or their children this year. The scholarship is named for Mario DiDomizio, former 新澳门六合彩官网 President and CEO.
新澳门六合彩官网鈥檚 charitable donations, both for its internal and external constituents, reflects that charitable giving and corporate responsibility are a part of the Company鈥檚 fabric.
As such, it was only natural for 新澳门六合彩官网 to pursue sustainability initiatives that matched its corporate responsibility initiatives. In 2019, 新澳门六合彩官网 set a goal to eliminate all plastic straws and stirrers from its stores, and as they head in 2020, they are nearing to completing that goal.
2019 was truly a transformative year in the company鈥檚 growth story and there is much to be excited about in 2020, including new store designs and the introduction of its new consumer-facing mobile up 鈥溞掳拿帕喜使偻 Blue.鈥 新澳门六合彩官网 would like to thank its team members, partners, vendors, landlords, and customers for their support over the past year, and look forward to continuing to turn the world of travel into a world of opportunity together.